Refund Policy

We offer a 7-day money-back guarantee on all new paid Horizone subscriptions. If you are not satisfied with your purchase, you can request a full refund within 7 days of your initial order date.

Refunds are processed by our payments provider and Merchant of Record, Paddle. To request a refund:

• Visit paddle.net and look up your order using the email you used at checkout, or
• Email us at info@horizoneoperations.business with your order reference and we will help you start the refund.

Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank or card issuer.

After the 7-day window, subscription renewals are generally non-refundable. You can cancel your subscription at any time from your billing settings or via Paddle's customer portal to prevent future charges. If a renewal was charged in error or you believe an exception applies, contact us — we review requests in good faith on a case-by-case basis.

If you have a billing concern, please contact us or Paddle first. Initiating a chargeback before contacting support may result in temporary suspension of the Service while the dispute is resolved.

Horizone — billing questions: info@horizoneoperations.business.